Vets’ service judged outstanding

Severn Edge Vets has been recognised by the Royal College of Veterinary Surgeons (RCVS) with a Client Service Award.

Nine of the practice’s branches received ‘Outstanding’ Client Service status following the assessment process in 2020. They are Bewdley, Bridgnorth, Broseley, Church Stretton, Cleobury Mortimer, Donnington, Ludlow, Kinver and Much Wenlock.

Severn Edge has already been accredited under the RCVS Practice Standards Scheme – a voluntary initiative to quality-assure veterinary practices throughout the country – but applied for this additional award to demonstrate its commitment to excellence in client service.

The practice teams went through a special assessment in which they demonstrated to an RCVS assessor that they met a range of stringent criteria. They also committed to be reassessed every four years to ensure they continue to meet the award requirements.

Hospital Manager Debbie Smith RVN said, “We’re delighted that this award recognises the excellence in customer experience we aim to achieve. This is fantastic reassurance for our clients that they are receiving the best service possible. We have trained our team members in customer service, regularly ask clients for their feedback and learn from their experiences. We would like to thank all our clients and their pets for their continued support.”

RCVS President Dr Mandisa Greene added, “Many congratulations to Severn Edge for achieving these awards. To do so, the team has had to meet very stringent assessment criteria and I commend them for their dedication and hard work in demonstrating the quality of the service they provide to their patients and clients.

“The Practice Standards Scheme and its awards are always a real team effort and something which everyone can feed into, everyone can be part of, and everyone can feel proud about.

“As a regulator we are glad that, through this voluntary scheme, we can continue to help promote and maintain the highest standards of veterinary care.”

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